1. These General Terms and Conditions govern the relationship between the Trader and Users/customers in connection with the conclusion and performance of distance contracts for the purchase of services/vouchers via the online shop www.bodyaesthetics.bg. Use of the Website other than for placing an order is governed separately — by the Website’s Terms of Use.
For the purposes of interpreting and applying these general terms and conditions, the terms and expressions used below shall have the following meanings:
2. Under „User/customer“ This applies to anyone who has accessed the Website or used the goods/services offered on it.
3. Under „Trader“ that is to say, BODY AESTHETICS Ltd, UIC 205983275, with directors Valentina Tracheva, Kamelia Petrova-Ivanova and Georgi Ivanov, registered office: Plovdiv, Trakia residential estate, Block 203 B, address of the Body Aesthetics Laser Centre: Sofia, Orehova Gora Street No. 2, contact telephone number +359 87 773 7772, email: info.bodyaesthetics@gmail.com.
4. Under „Online shop“ This refers to www.bodyaesthetics.bg and all its subpages, which are owned by the Trader.
5. Under „Order“ This refers to an order for the purchase of goods/services from the online shop, subject to the terms and conditions regarding delivery and payment.
6. „Service“ means any action taken by the Merchant in connection with an order placed by a User/customer.
7. Under „Voucher“ This refers to a personalised electronic document issued by the Merchant, certifying payment for a service and the holder’s right to use it.
8. These General Terms and Conditions are binding on every User/customer who places an order. By ticking the box „I accept the terms and conditions“, the User/customer agrees fully to them and undertakes to comply with them.
9. The User/customer is identified for the purposes of accepting the General Terms and Conditions and the order placed by means of server log files, IP address and other available information.
10. The services published in the online shop do not constitute a legally binding offer, but rather a demonstrative online catalogue of the Merchant’s product range.
11. By clicking the „Complete“ button, the User/customer agrees to purchase the goods/services in the „Basket“. The distance selling contract is deemed to have been concluded at that moment. An order confirmation is sent to the email address provided by the customer.
12. Services may be ordered by persons aged 18 or over, unless a higher age limit is specified for a particular service, as expressly stated on the relevant product page.
13. Minors may only use the services with the written consent of, and in the presence of, their parents/guardians or legal representatives, and in so far as the nature of the service permits.
14. The language of the contract is Bulgarian, and payments are made in euros (€).
15. The user/customer has the right to enquire about the status of their order at any time.
16. The prices of the services are in euros and include VAT.
17. The trader may have access to the User’s/customer’s personal data to the extent that this is technically necessary for the fulfilment of the order, in accordance with the Privacy Policy.
18. The user/customer is obliged to pay the cost of their order in accordance with the chosen payment method.
19. When using the purchased service, the User/customer undertakes to comply with Bulgarian legislation, including the Copyright Act, not to infringe the rights of third parties, and to notify the Merchant immediately of any identified breach in connection with their order. In the event of a breach of this clause, the User/customer shall be liable to compensate the Merchant for any resulting damages.
20. The user/customer declares that they will complete and sign the Informed Consent Form set out in Section XV immediately prior to using the service purchased.
21. The user/customer undertakes to provide an accurate and valid telephone number and email address and to pay the price of the order.
22. Once an order has been placed, the User/customer must notify the Trader if they do not receive a confirmation at the email address they have provided.
23. The trader has the right, but not the obligation, to retain materials and information provided by the consumer/customer in connection with the order.
24. The Merchant shall be entitled at any time, without prior notice, in the event of a breach of these terms and conditions by the User/customer, to terminate, suspend or amend the services provided, without being liable for any resulting damages or loss of profits.
25. The processing of the User’s/customer’s personal data by the Trader is carried out in accordance with the Privacy and Data Protection Policy published on the Website.
26. The Merchant shall not be liable for any failure to perform its obligations under this contract in circumstances beyond its control which it could not have foreseen and was not obliged to foresee, including disruptions to the global internet network.
27. Pursuant to Article 47 of the Consumer Protection Act, prior to the conclusion of a distance contract, the Trader shall provide the Consumer/customer with the following information: the name and legal form of the Trader as set out in point 3; the registered office address and the address at which business is conducted; the telephone number and email address for contact; the main characteristics of the service ordered as described on the relevant product page; the total price including taxes; the terms of payment, delivery of the voucher and the timeframe for performance as set out in Sections V–VII; the availability and conditions of the right of withdrawal as set out in Section VIII; the fact that, where the Consumer requests immediate performance within the withdrawal period, they lose their right of withdrawal upon full performance of the service and, accordingly, are liable to pay a proportionate amount in the event of partial performance.
28. Disputes may also be referred to the online dispute resolution platform, without this limiting the parties’ right to bring the matter before the competent court as provided for in paragraph 56.
29. The trader accepts electronic payments by bank card, in accordance with the requirements for e-commerce payments.
30. A customer who has placed an order for a service is obliged to familiarise themselves with the terms and conditions of use for the relevant service, sent to them by the Trader to the specified email address, and to provide them to the user, if this is a different person.
31. Vouchers are issued in a specific person’s name and may only be used by the person whose name is stated on them, except in cases of transfer as provided for in Section VIII.
32. The specific terms and conditions of use for each service are set out in Appendix 1 and in the notification email relating to the voucher/order.
33. Services are provided following a booking, upon presentation of a voucher (in paper or electronic form) and proof of identity.
34. The contractor is entitled to refuse to provide the service if the necessary documents have not been submitted or if there are doubts as to their authenticity, or to postpone the provision of the service in the event of unforeseen or exceptional circumstances.
35. The user/customer must book an appointment by telephone on +359 87 773 7772 or in writing to info.bodyaesthetics@gmail.com within 30 days of the date of purchase and to use the service within 90 days of that date.
36. Bookings are subject to availability at the Body Aesthetics Laser Centre and must be made using the serial number of a valid voucher or order.
37. A booking is deemed to have been confirmed once the customer has expressed their wish to book and the date and time have been fixed by the Merchant and communicated by telephone or email.
38. A confirmed booking may be cancelled at least 24 hours in advance and no more than twice. In the event of a third cancellation, the Trader is entitled to refuse to fulfil the booking.
39. Bookings cannot be made using vouchers that have expired; such vouchers are invalid.
40. The consumer/customer has the right to withdraw from the distance contract within 14 days of the date of purchase of the voucher/order, without giving any reason and without being liable for compensation. The right of withdrawal is exercised by sending a written notice to info.bodyaesthetics@gmail.com, including the details of the voucher/order. The trader shall refund the amount received within 14 days of being notified, using the same method by which the payment was made.
41. The right of withdrawal shall lapse if the Consumer/customer has expressly requested in writing that the service commence within the 14-day period and it is performed in full before the expiry of that period — in which case they shall be liable for a proportionate part of the price. In the event of partial performance in this scenario, withdrawal is permitted in respect of the unperformed part, and the Trader shall refund the corresponding proportionate amount.
42. Notwithstanding the right of withdrawal, the Consumer/customer may transfer the use of the voucher to a third party within 14 calendar days of the date of purchase, by submitting a written request to info.bodyaesthetics@gmail.com, containing the details of the voucher and the new recipient, and a signed declaration of transfer in accordance with the Merchant’s template. The transfer takes effect following written confirmation from the Merchant.
43. The user/customer may exchange the purchased service for another of equal or higher value within 20 days of the date of purchase, by submitting a written request to info.bodyaesthetics@gmail.com. Any difference in price must be paid when attending the service.
44. The right to cancel or exchange cannot be exercised once a booking has been made for the service.
45. The validity period of each voucher is stated in the email sent at the time of purchase.
46. A voucher that has expired is invalid; the services associated with it will not be provided.
47. The consumer/customer is entitled to lodge a complaint regarding any established failure of the service provided to comply with the terms agreed, within a reasonable period of time following its discovery, but no later than 2 months, by emailing info.bodyaesthetics@gmail.com or at the Merchant’s premises.
48. The complaint shall be dealt with within 30 days, and the Trader shall notify the Consumer/customer in writing of its decision.
49. The handling of a complaint takes into account the individual physiological factors brought to the attention of the Consumer/customer via the Informed Consent form set out in Section XV.
50. The trader undertakes to exercise due care in the performance of the service requested, in accordance with the applicable standard and best practice. The trader does not guarantee the achievement of a specific aesthetic result, insofar as this depends on individual physiological characteristics, which are disclosed to the consumer/client via the informed consent form.
51. The trader shall not be liable in the event of the consumer/customer’s failure to follow the prescribed recommendations before and after the procedure.
52. The Merchant processes the personal data of Users/customers in accordance with the Privacy and Data Protection Policy published on the Website, which forms an integral part of these General Terms and Conditions.
53. The trader does not disclose personal data to third parties except in the cases set out in the Privacy Policy, unless required to do so by law.
54. The Trader may amend these General Terms and Conditions at any time, including on the basis of changes in legislation, by publishing a notice in a prominent place on the Website, allowing sufficient time for users to familiarise themselves with it. If the User/customer does not object within the specified period, they shall be deemed to have accepted the changes. In the event of an explicit objection, the Merchant shall be entitled to terminate the provision of its services.
55. Disputes shall be resolved in a spirit of mutual understanding. If no agreement is reached, the matter shall be referred to the competent court in accordance with Bulgarian law, without prejudice to the right set out in paragraph 28.
56. In order to use a service, you must familiarise yourself with the contents of the Informed Consent form for that service and accept the terms and conditions set out therein.
57. The user/customer is required to confirm that they have read and understood the Informed Consent form whilst completing the online order form.
58. The user/customer is required to complete and sign the Informed Consent form on the spot, immediately prior to the service being provided. If, whilst completing the form, a medical reason is identified that prevents the service from being provided, they are entitled to replace or transfer the service in accordance with the provisions of Section VIII.
These terms and conditions come into force on 2 September 2026.
